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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri,Micah Solomon,Horst Schulze

ISBN 13: 9780814415382

Format: Hardcover (192 pages)
Publisher: AMACOM
Published: 16 May 2010

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Fünf-Sterne-Service: Werden Sie die Besten in einer Welt voller Kompromisse

by Horst Schulze,Dean Merrill,Kirsten Reimers

ISBN 13: 9783593512280

Format: Hardcover
Publisher: Campus Verlag GmbH
Published: 12 Feb 2020

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